Terms & Conditions
Terms of Service
Last amended 15/08/2022
Acceptance of the Terms
These terms of use constitute a legally binding contract between yourselves or 'you' as the user and ourselves as 'us', 'our' 'we' or 'the company' Elise Fayre Ltd. Please read all terms of services carefully before using the site. By using the site, you agree to all terms and services stated.
If you have any questions regarding the terms of this site please contact us at customercare@elisefayre.com
Changes to the terms
From time to time, there is a possibility that there will be changes to these terms. On the occasion that we do decide to make changes to our terms, you will be notified via various means; this may include either an email stating the changes, a notice published on the homepage of our site or an amendment/update of the date to indicate some changes have been made. Any amendments to the terms of service will be effective immediately as and when the amendments have been completed. If you continue to use the site once these changes have been made and published, it will be considered that you have confirmed your acceptance of such changes. If you do not accept the changes made to our terms, we urge you to immediately stop use of the site.
Quality and care
All items endure a rigorous quality check before they are dispatched. Please be aware that it is your responsibility to understand the fabric of the item you are purchasing, and abide by the washing instructions for the care of your items. Elise Fayre is not liable for any damage incurred to an item after receipt of purchase, if incorrect care of the item has not been adhered to. Please ensure you thoroughly read and apply any specific care instructions to your item.
Due to the nature of the non-toxic, natural fibres used to create the fabrics, please note the possibilities of the fabrics being susceptible to fragility. Handling non synthetic fibres requires a much gentler approach to washing, wearing and storing. Please take exercise considerable care with pins, snags and minor holes in the scarves, to preserve their appearance.
Products
As a disclaimer, viewing products online is a totally different experience to purchasing in store, please be aware that by purchasing the product, you agree to the disclaimer presented by Elise Fayre, that all colours of the products available are reflected as true of a match as possible. Please be aware that when placing your order online, there may be a possibility of slight colour discrepancy due to the monitor in which the products are being viewed.
Pricing and availability
Elise Fayre withhold the right to make amendments to pricing at any given time. Once adjustments have been made to pricing, the new pricing will be effective immediately. Stock availability may vary, Elise Fayre obtain full responsibility for maintaining honest stock levels at all times. Elise Fayre withhold the right to cancel an order on the occasion of availability discrepancies and are not obligated to offer compensation. If stock availability is affected at any time, you will be informed before any further steps are taken with your order. For more information on stock updates you may contact customercare@elisefayre.com
Our contract
A contract of our services between the company ‘Elise Fayre’ and yourself as the customer is initiated once the order has been confirmed as dispatched. When placing your order, you will receive a link to a software that will allow you to view and track the progress of your order request; only until your order has been confirmed as dispatched, will we accept the liability of a legally binding contract.
Accessing the site and account security
All users who enter into the site and begin using its services are agreeing to the terms and conditions stated. Each user has full access to navigate around the site as a guest and will be prompted to create an account if placing an order. All accounts require personal information including but not limited to, your full name, email address, home address, telephone number, date of birth etc. You will be prompted to create a password to secure your account information’s privacy. Account information may be accessed and stored by Elise Fayre at any time. Please refer to our Privacy policy for more information about how your personal information is handled.
Account holders and subscriptions
When creating an account with Elise Fayre, you give consent to an automated subscription. If you wish to opt out of a subscription please email customercare@elisefayre.com
Limits on purchase
Elise Fayre withhold the right to enforce limitations on any purchases processed if they feel it is necessary. This may be in the form of delaying an order fulfilment, cancelling an order, etc.
Privacy Policy
For more information regarding how your private information will be used, stored, and disseminated, please refer to our privacy policy.
Payment methods
We accept all major payment providers including, Visa, Mastercard, Amex, Maestro, Shopify pay, Apple pay, Google pay and Amazon Pay as well as Klarna. We also accept payments via Paypal Express.
Elise Fayre do not store any debit/credit card information.
Prohibitions
Any misuse of the site is strictly prohibited; this includes but is not limited to technologically harmful viruses or bugs/worms that have a direct effect on the function of the site and our customers user experience. Any remote level of harassment, spam or advertisements published on the site will receive legal action.
Promotions, Discount codes and sales
From time to time, Elise Fayre may engage in occasional promotions and or sales on content. Promotional offers cannot be used in conjunction with any other type of sale offer or promotion. Unless otherwise stated, all promotional and discounted items are strictly non refundable.
Feedback & Complaints
If you would like to provide Elise Fayre with any relevant feedback or raise a complaint, we would be more than happy to hear from you. Please contact customercare@elisefayre.com
Copyright Disclaimer
© 2022 Elise Fayre
Elise Fayre reserve all rights of ownership over this website and its contents presented. All content is protected under the copyright of Elise Fayre Ltd. Any re-use or redistribution of its contents is strictly prohibited.
We are Elise Fayre Limited; a company registered in England and Wales under company number 11245550 and our registered office address is East London Business Centre, 93-101 Greenfield Road, London, United Kingdom, E1 1EJ.