All of our UK and international deliveries are made via DHL express worldwide delivery.
All items ordered and shipped within the UK are £7. Deliveries are made in up 2 working days and our dispatch time is 48 hours.
For international customers, shipping is calculated at checkout for your country and can range from £17, £25 and £30 pounds. All deliveries are made between 2-7 working days and dispatch time is 48 hours.
Please ensure that you include a correct delivery address, as any incorrect personal information will delay your dispatch and delivery time. Elise Fayre will send you a confirmation email with your order number once your purchase has been made, and a dispatch email once your address has been confirmed by our shipping partners.
In the unlikely event that there is delay whilst in the care of DHL, we will be in touch with regular updates on your order's progress. In the even unlikelier event that your order has been damaged in transit whilst under the care of DHL, please provide photographic evidence to us in an email containing your full name and order number, and DAMAGE IN TRANSIT as the subject title. This allows us to take immediate action.
CANCELLING AN ORDER
Once your shipment has been placed, we are unable to process any cancellations until your parcel arrives with you. From there you may follow the guidelines we've included on our RETURNS page.
To request a cancellation before your delivery has been processed, please send us an email detailing your request in the subject bar within 8 hours of your order.
Sometimes based on the country you are in, there is an additional charge to pay at customs. DHL will cover that charge and will request a reimbursement. If you live in a country that has custom charges on delivery, please be aware that when processing an order, it will be your responsibility to pay any custom charges at your end.
If additional charges need to be made to you for example custom charges or charges for exchanges or returns, we will send you an invoice via paypal where you will be able to pay any remaining value. Payments must be made within 7 working days.